Question 1

What kind of beauty brands do you work with?

Accepted Answer

We work with brands at every stage - from creator-founded startups to established names turning over £10m+. Our clients include DTC skincare brands, colour cosmetics companies, fragrance houses, and haircare brands. The common thread is they're ready to scale smarter, not just harder.

Question 2

Do I need to be 'tech-savvy' to work with you?

Accepted Answer

Not at all. Most of our clients come from marketing, creative, or retail backgrounds. We translate the technology into language you understand, and we implement systems your team can actually use without a computer science degree.

Question 3

What's the difference between Beauty 2.0 and a regular agency?

Accepted Answer

Agencies typically do the work for you - you're dependent on them long-term. We build systems and capabilities within your business. Our goal is to make your team more efficient, not to become another monthly retainer you can't escape.

Question 4

How much does it cost?

Accepted Answer

It depends on scope. Our Efficiency Audit starts at £3,500. Implementation projects are typically £5k-25k depending on complexity. We always scope clearly before starting, so there are no surprises. Book a discovery call for a no-obligation conversation about your specific needs.

Question 5

How long does a typical project take?

Accepted Answer

The Efficiency Audit takes 14 working days. Implementation projects vary - a content automation setup might take 4-6 weeks, while a full operational transformation could be 3-6 months. We'll give you a clear timeline before we start.

Question 6

Can you work with our existing tools and platforms?

Accepted Answer

Yes. We're tool-agnostic. We work with whatever platforms you're already using - Shopify, WooCommerce, Klaviyo, HubSpot, Notion, Airtable, and dozens more. We recommend changes only when there's a genuine benefit, not because we have partnerships with vendors.

Question 7

What's the quiz about?

Accepted Answer

Our Efficiency Quiz is a free 2-minute assessment that scores your brand across four areas: content operations, creator management, customer journey, and retail/ops. You get a personalised score with specific recommendations. It's a quick way to identify your biggest opportunities before we ever speak.

Question 8

Do you offer ongoing support after a project?

Accepted Answer

Yes. Many clients start with an audit or implementation project and then move to a monthly advisory retainer. This includes regular check-ins, performance reviews, and access to our team for strategic questions. But it's entirely optional - we build systems that work without us.

Question 9

Is my data safe?

Accepted Answer

Absolutely. We work under NDA as standard. All data is handled in compliance with UK GDPR and stored securely. We never share client data with third parties, and we delete all project data within 90 days of project completion unless you request otherwise.

Question 10

What if AI isn't right for my brand?

Accepted Answer

We'll tell you. Honestly. In our discovery call, if we believe your brand isn't at a stage where AI and automation would deliver meaningful ROI, we'll say so and suggest what to focus on instead. We'd rather earn your trust than your money.

Question 11

Do you work with brands outside the UK?

Accepted Answer

Yes. We're based in London but work with brands globally. Most of our collaboration is remote - video calls, shared workspaces, and async communication. We have experience with US, EU, Middle East, and APAC markets.

Question 12

How do I get started?

Accepted Answer

Book a free 30-minute discovery call. We'll discuss your brand, your challenges, and whether Beauty 2.0 is the right fit. No pitch deck, no hard sell. If it makes sense to work together, we'll propose a clear next step. If it doesn't, we'll point you in the right direction.

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